Tuesday, August 23, 2011

Dress Shopping Nightmare

Want to hear something very frustrating?

I bought my wedding dress at this place called CLASSIC BRIDAL. (Classic bridal, classic bridal, classic bridal. I'm hoping if I say it enough, when they search for it, they'll find this page. Classic Bridal.) And actually had an excellent experience. It was fun. My consultant was nice and friendly and helped me find the perfect dress.

BUT THEN, I took my bridesmaids in and that was a task in its own. Do you know how hard it is to get 5 people who have jobs, live out of town, and/or are pregnant together at one time? Pretty difficult. Before I went in, I called and made an appointment with the same consultant that took care of me. She told me THREE days prior that she would pull all of the dresses I liked and they'd be ready for when we came in.

Well, they weren't. The girl even forgot that she had a appointment and seemed very surprised by that fact. But that was ok because we were the ONLY customers. As we started pulling dresses off the rack, a bride walked in wanting to shop for (not buy) a wedding dress. My consultant then left me and my five bridesmaids on our own. I had to go find her and ask her for a dressing room. She gave us one and then disappeared again.

We picked one of the bridesmaids to be the Barbie Doll. We dressed her up instead of having everyone try on different dresses. So there we were, trying to figure out all the crazy lacing by ourselves all the while, my consultant is busy helping the bride. We had to go searching for different dresses to pull and the store is huge. I picked up a dress that I liked another consultant that was just sitting in a chair watching the bride try on dresses said, "Um, that's discontinued." I put it back and picked another one. "That one, too." So I turned to her and said, "Can you please tell me which ones AREN'T discontinued?" She pointed to a rack and then went back to ignoring me.

When we FINALLY found a dress that we could all agree upon...I went and found "my" consultant again. She then proceeded to tell me that (and I quote) "It is too early for you to buy your bridesmaids dresses. Please come back in the fall."


And to top it off, because I bought my dress at CLASSIC BRIDAL, my bridesmaids would have gotten a 20% discount on their dresses. Needless to say though, we won't be going back there. I actually suggested we try again next month and they all refuse to go back there. Can't say that I blame them.

Thanks for listening!


SkippyMom said...


That is completely unacceptable service. Come back in the fall? What the heck is the difference between now and a few weeks from now?

Sorry JM, really. How frustrating. Find another store that carries the dress you like - I was in one wedding where we were spread across the country and our bride found a store in each of our states to try on the dress, purchase it and have it fitted there. It is a bit more work, but we couldn't all come to her because we were sooooooooooo spread out. We're talking California to Florida to Virginia. heehee.

I know you will figure this out and do it without a hitch. I hope it all goes well with your dress. I might mention to the owner [not manager] that they lost a $XXXX sale because of inept service [after you pick up your dress.]

Good luck sweetie.

lyndylou said...

What a bloody cheek! Seems to me they had become blasé after you'd bought your dress so they didn't have to work so hard for your bridesmaids.

Definitely go elsewhere and then go in and let them know. Also I would complain in writing :)

steph c said...

First off, it's NEVER TOO EARLY to buy bridesmaid dresses. It's your wedding, you want to buy them now, end of story. I would try to see if CLASSIC BRIDAL has a Yelp page and give them your 2 cents. That is absolutely ridiculous behavior. I think my bridezilla would have come out for that - it's just bad customer service, all around! Sorry you had to put up with that :(